Coronavirus - Covid19

The health and safety of all our customers and staff is our top priority, with have taken the government advice regarding COVID-19 (coronavirus) and temporarily closed our store in Canterbury until further notice. For more information, please contact customer services at [email protected] or you can telephone on 01227379998 during 10am til 4pm Monday to Friday.

We’re always open online, so in the meantime, you can still shop our new season range, all of our items are available for FREE Delivery and Free Returns . Please keep visiting this page for the latest information.

During times like these, the well-being and safety of our customers and staff is more important than ever. In line with government advice regarding COVID-19, we’re committed to doing everything we can to keep everyone who is employed  and shops with us safe, whilst still supporting them to get outside running as much as possible.

Our website is trading as normal and we are offering ALL orders with FREE delivery and returns.  Our logistic provider Royal Mail will be restricting physical contact for your safety and theirs. Our team is working hard to keep all orders shipped on time and we are here to answer any enquiries you may have.

Should you have any questions, don’t hesitate to get in touch at [email protected]

 

Update: 20th April 2020.

We are currently shipping all orders on a daily basis Monday-Friday.

Please note that Royal Mail are constantly updating their operations to maintain services across the board, this means that parcels in some cases are experiencing delays of up to a week domestically and 1-2 weeks overseas depending on the destination.
All parcels are being dispatched on a daily basis Mon-Friday and we have a team of staff working these hours to deal with any enquiries or issues that may arise. We will answer all questions as soon as possible but please allow up to 24 hours.
*Please note all Next day shipping ordered after 2pm will be dispatched the following working day*
We thank you for your custom, support and patience in these challenging times. Stay safe, keep running.
Update: 7th June 2020.
We have updated our store to include a perspex counter to protect staff and customers. We are also operating an appointment system for in-store gait analysis. As our store is quite small, we only allowing two customers at anyone time to adhere to social distancing. Staff will be wearing protective equipment and sanitizer will be available upon entry for all customers. Staff will disinfect all equipment and surfaces between each appointment or store visit.

 

 

 

The Running Outlet
54 Palace Street,
Canterbury,
Kent,
CT1 2DY,
UK