Order by Phone +44 (0)1227 379 998

Returns & Exchanges

The Running Outlet
54 Palace Street,
Canterbury,
Kent,
CT1 2DY,
UK

 

Please note, our returns policy is extended over the Christmas period.  Any orders placed between November 5th, 2017 and December 24th, 2017, can be returned up to January 15th, 2018

Our returns policy is simple. If for any reason you are not happy with your purchase we will be happy to refund or exchange it for you. Please return the goods to the address above and follow the instructions below: but please note that return shipping for unwanted purchases is borne by the customer.

Goods must be returned in an unused, re-sellable condition and in the original, undamaged packaging. Shoe boxs must be unmarked and placed inside a postage bag when returned, otherwise charges may be incurred.

Customers have 14 days after receiving their order to return the goods. Exceptions can be arranged at Christmas or if the order is a gift, please contact our customer services team for confirmation at [email protected].

To speed up the process all returns must include a completed returns form which should come with the order. If it has been lost or not included by accident then you can download and print a returns form here.

It is the customer's responsibility to ensure the goods are returned safely so we recommend using a tracked service. The Running Outlet will not be liable for any returns lost in transit back to us.

Refunds will be for the cost of the goods only and will be processed the same day as receiving the goods back. Please note we only refund in pound sterling and refunds are subject to exchange rates if the original purchase is outside of the UK. Customers will then be informed by email.

Exchanges

Should you need to exchange an item for a different size or style follow the returns process above, but on the returns form please include what products you would like to exchange for. The exchanged product(s) will be posted free of charge on the same day as the return is received. Should there be any difference in price, payment will be requested or refunded before the exchanged product(s) is dispatched. If any products are unavailable, customers will be notified by email. When an exchange has been processed customers will be notified by email including the new tracking information. Shipping for exchanged goods will be charged if outside the UK, method of payment will be arranged at the time.

Return of Faulty Goods

The Running Outlet will endeavour to ensure that all goods purchased arrive in perfect condition. In the event that this does not happen, please email [email protected] within 7 days of the date of receipt of the goods and we will arrange to refund or replace the faulty product.

If you believe a product to have a manufacturing fault please return to product to us with a note stating the issue. If we deem the product to have a manufacturing fault, we will at the customer's request exchange for a new product or offer a full refund. The postage cost paid by the customer for returning a faulty product will be refunded.Please note we only refund in pound sterling and refunds are subject to exchange rates if the original purchase is outside of the UK.

Order Cancellation

Should you wish to cancel your order prior to receipt of goods, please contact us by email at [email protected] as soon as possible. Bear in mind we aim to dispatch the same day as receiving the order. The right of cancellation applies only to standard website advertised items, and does not apply to any products which may have been placed as special orders. We shall refund the total amount of money paid by you for the goods.Please note we only refund in pound sterling and refunds are subject to exchange rates if the original purchase is outside of the UK.